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Select a topic to learn more
or take a look at our most popular FAQs below.
Frequently Asked Questions
- Open the patient record in Inca
- Navigate to the Care Plan tab
- Select Rebuild Care Plan
- Select Modify current care plan and Next
- Select/deselect any predefined conditions and click Next. You can also Add Custom Conditions where necessary
- Select action as appropriate then Modify. You can choose to add to the existing plan, start the plan from scratch or keep the existing plan.
- Where the care plan has already been approved, Select Accept Changes at the top of the Care Plan tab. Alternatively, Approve the care plan once you have finished editing
There are a few types of notifications that Inca sends to the patient if notifications are turned on.
Inca sends a 'welcome message' to the patient when an Inca Health record is first created. Inca send appointment reminder via email/sms 3 days before the due date or approximately 2 week before the due month when an appointment date is not entered.
Notification can be turned on and off via Inca Contacts tab - click Change to change the status
View detailed instructions here - https://desk.zoho.com.au/portal/phc8697/en-gb/kb/articles/how-do-i-stop-sending-inca-notifications-to-patient
- Open patient in Inca
- Navigate to the Documents tab
- Scroll down to Supporting Documents and select Create/Modify Supporting Document
- Select Referral forms for Allied Health Services and Create/Modify
- Distribute Individual Services as per patient preference and Create New. GPs also have the option to Electronically signthe Allied Health Referral forms at the time of creation
- Select Create Document. If the GP has selected to electronically sign the form in step 5, all relevant care team members will now be notified of the updates. If the nurse has completed the updates, the care team won’t be notified until the GP signs off.
Once the status is changed from active to discontinue or deceased, you will no longer have access to the record. It is important to download required Inca documents back to your practice software before proceeding.
- Open the patient record in Inca and click Contacts tab
- Next to the Inca Status, click Edit
- Select the Patient Status and click update Patient Status. Once the status is changed, you will lose access to the record immediately. Patient email/SMS notifications will also be disabled.
- Click Precedence Connector icon in the taskbar and select Settings
- Under Inca tab choose your name from the Users and click Edit
- Enter your Inca username and password then click Save and Apply