Customer Support Consultant

Are you a charismatic, tech-savvy individual who’s passionate about health care?

Through innovative software and apps, Precedence is aiming to help transform the way in which health care is managed and delivered in Australia. You will be working with a group of talented and dedicated colleagues focused on developing cloud, desktop and mobile digital health solutions that help health professionals and patients better manage complex health needs in an innovative way.

As a Customer Support Consultant, you will provide IT assistance to doctors, nurses, allied health and consumers via phone and email. You don’t need a background or qualification in IT, but you do need to have an interest in healthcare and know your way around a computer. All training required will be provided.

The hours for this position are Monday to Friday 10.00am to 6.30pm.

Responsibilities:

• Investigate and provide customer assistance with technical issues reported via phone, email or remote support to health care professionals and consumers
• Manage multiple open cases at one time and identify and escalate issues requiring urgent attention
• Work with our technical team to resolve cases
• Introduce our system to new users and provide training to our current customers
• Administrative tasks and database maintenance
• Provide training to users

Key Requirements:

• Experience in customer service
• Ability to communicate effectively
• Excellent problem solving skills
• Ability to multitask, prioritise and work in a fast paced environment
• Experience working independently
• Team player
• Well-developed general IT skills in both Windows and Mac operating systems
• Administrative experience with an excellent knowledge of the Microsoft Suite (Word, Excel, Outlook)
• Previous experience or a general interest in health care

To apply please email a cover letter and resume in PDF format only to jobs@precedencehealthcare.com. Applications close Sunday November 2.