Privacy and Security

The documents listed below provide information on Precedence Health Care’s privacy and security policies. Please select from the following documents:

Terms of Use

The Terms of Use for cdmNet and MediTracker are described in the following document:

Service Agreement

Use of most clinical services in cdmNet is free of charge. However, GP practices pay a service fee for certain MBS-related items.

To access these items, GP practices (or individual GPs) need to complete a Services Agreement. The Services Agreement can be read and agreed to online here:

The financial case for using cdmNet, including the fees for MBS-related items, can be found below:


For support, please use one of the following options:

  • Email: Use our web form to send us an email request.
  • Phone: 1300 CDMNET (1300 236 638)
    from Monday to Friday, 8:30 am – 7:00 pm AEST
  • Fax: (03) 9614 2650

Should cdmNet Support need to access your machine remotely, you may be asked to download our secure remote support software. When instructed, you can download either:

cdmNet phone support will talk you through using this software when required.

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